At Viva Knives, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
1. Information We Collect
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Personal Information: When you place an order or contact us, we collect details such as your name, email address, shipping and billing address, and payment information.
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Usage Data: We may collect information about how you interact with our website, including IP addresses, browser type, pages visited, and referring URLs, to improve your experience.
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Cookies: We use cookies and similar technologies to enhance website functionality and analyze traffic. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Communicate with you regarding your purchase or inquiries
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Improve our website and services
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Comply with legal obligations
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Send promotional emails if you have subscribed (you can unsubscribe at any time)
3. Data Sharing and Disclosure
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We do not sell or rent your personal information to third parties.
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We may share your information with trusted service providers such as payment processors (Stripe, PayPal), shipping companies, and IT services strictly to fulfill orders and maintain our website.
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We may disclose your information if required by law or to protect our rights.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Payment information is processed securely by Stripe and PayPal, and is not stored on our servers.
5. Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict processing of your data
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Withdraw consent where processing is based on consent
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Data portability (receive your data in a portable format)
To exercise these rights, please contact us at [your support email].
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
7. Cookies Policy
We use cookies to improve user experience. Cookies are small files stored on your device that help us analyze website traffic and remember your preferences. You can control cookies through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our website after changes means you accept the updated policy.
9. Contact Us
If you have questions or concerns about your privacy, please contact us at:
Email: support@vivaknives.com